Frequently Asked Questions
Here you will find direct answers to the most critical questions regarding our certified processes, zero-liability insurance, sector specialization (Healthcare, Education), and 24/7 operational procedures. Our goal is to provide you with all the necessary information to partner with confidence.
01
General Questions
The main difference lies in our approach as a strategic partner and risk manager, not merely a cleaning vendor. While other companies focus on aesthetics, NBS concentrates on operational integrity, certified compliance (OSHA/AHE), and zero liability for the client. We utilize cutting-edge technology and specialized methodologies for high-performance environments (hospitals, executive offices, schools), guaranteeing the uninterrupted efficiency of your business.
NBS provides specialized services primarily within the Atlanta metropolitan area, Georgia, and its surrounding regions. Our operational structure is designed to efficiently manage multiple locations for corporate, healthcare, and educational clients within this region. We ensure consistent quality, compliance, and processes at every facility, which is vital for our clients with multi-property portfolios..
We exclusively use products that meet the highest standards for quality, safety, and sustainability. We prioritize hospital-grade solutions, EPA-registered disinfectants, and eco-friendly/Green Seal certified products whenever possible. Our focus is on superior efficacy, allergen reduction, and supporting the environmental health of your facility. We ensure the selected products are appropriate for the high-performance environments we serve.
You can request a Complimentary Strategic Proposal via our website (Contact section) or by calling our Atlanta office. The process begins with a detailed, no-obligation assessment of your facility. Once the proposal is accepted, the integration timeline is efficient, usually between 7 and 10 business days, which includes personnel transition, equipment setup, and the activation of our Continuous Quality Assurance (CQA) protocols
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Services Info
Our service model begins with a Strategic Needs Analysis. We design a Personalized Service Program (PSP) that considers your operational hours, compliance requirements (AHE, OSHA), and risk priorities. Your plan is not generic; it’s a customized solution that guarantees that techniques, products, and frequency align perfectly with the operational integrity of your facility.
Yes. To ensure consistency, security, and familiarity with your specific protocols and facilities, we assign a dedicated core team to your site. This team is highly trained and receives ongoing education on the specifics of your environment. This minimizes errors, improves efficiency, and ensures you work with professionals who know your space intimately.
We ensure excellence through our Continuous Quality Assurance (CQA) protocol. We use digital checklists and real-time monitoring systems to document the work of every team at every facility. This auditable process eliminates guesswork, guarantees that all compliance requirements are met, and provides you with full transparency on our performance.
We assign a Dedicated Account Manager to every facility, who serves as your single point of contact. This manager is responsible for daily communications, operational planning, and quarterly performance reviews. Furthermore, we utilize our CQA Monitoring system (Continuous Quality Assurance) to provide transparent reporting and access to service audits, ensuring an open and proactive line of communication.
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Emergency Questions
NBS offers 24/7/365 emergency support for unforeseen situations such as critical spills, water damage, or urgent disinfection needs. Our rapid response system ensures that a specialized team can be mobilized to your facility in the Atlanta metropolitan area as soon as notification is received. This minimizes operational downtime and protects your assets immediately.
To mitigate the spread of germs in your facility, our personnel follow rigorous disinfection protocols for high-contact surfaces (handles, buttons, railings, etc.). We use approved disinfectants and comply with safety guidelines. While we do not handle Category 1 hazardous waste, our teams use standard appropriate PPE (gloves, masks) during routine cleaning and disinfection to ensure staff safety and a clean environment for your occupants.
Yes, sustainability is a priority in our high-performance approach. We offer eco-friendly cleaning solutions that utilize products certified by Green Seal or equivalents, minimizing the use of harsh chemicals and improving the indoor air quality of your facility. This is especially important for sensitive environments like schools and executive offices, where environmental health and corporate image are crucial.
Request a No-Obligation Operational Analysis.
By requesting an Operational Analysis, NBS acts as your strategic partner, diagnosing risks and designing a customized plan to guarantee your business integrity.
+1(678) 755-8865